In addition to acquiring skills in project management, I also applied learned theory on process improvement in the case study: Jose's Mexican Restaurante. The main problem the restaurant faced was that customers were not being served in a reasonable time. In order to develop a feasible solution to this problem, several of Six Sigma's quality tools were used including Pareto diagrams and flowchart as exhibiting below:
Through the analysis, it was clear that the waiters were spending a significant portion of their time helping the chef in the kitchen instead of waiting on tables. Thus, the recommended solution was to hire a full-time assistant cook which would definitely increase table turnover, customer satisfaction, and decrease wait times during peak periods.
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